Cancellation policy
General Terms and Conditions for the Rental of Holiday Apartments
§1. Rental Agreement/Processing: The rental agreement becomes valid upon return of the signed rental agreement and by transferring the deposit.
2. The deposit is due no later than 7 days after the conclusion of the contract, with the remaining payment due 4 weeks before the start of the rental period.
3. On the day of departure, the property must be vacated by 10:00 AM. Please note that failure to comply with the departure time causes the cleaning staff to enter the apartment later, which means that there is not enough time to clean properly for the following tenants.
§2 Cancellation by the Tenant: In the event of a cancellation by the tenant, the landlord is entitled to the full rental price minus any unused additional costs. The landlord is obliged to limit the damage and to look for a replacement tenant. If successful, the landlord's claim is reduced by the rental income achieved. However, the landlord charges a processing fee of €100 for re-renting. Should Bergen aan Zee be placed under quarantine due to COVID-19 or should renting be prohibited, the tenant can withdraw from the rental contract free of charge. It is recommended to take out travel cancellation insurance.
§ 3 Cancellation by the Landlord: If the execution of the contract is made difficult or endangered by force majeure not foreseeable at the time of contract conclusion, the landlord may withdraw from the contract. In this case, the landlord will attempt to offer an equivalent property. There is no further claim for compensation. The landlord may terminate the contract without notice if the payment deadline for the remaining sum is exceeded by more than 1 week. In this case, the landlord is entitled to the full rental sum minus the additional costs.
§ 4 Liability of the Landlord: 1. The rental agreement is a private law contract. The landlord is not a tour operator.
2. The services to be provided by the landlord do not include insurances, i.e., the landlord is not liable for theft or damage to the tenant's property.
3. The landlord is only liable for circumstances directly related to the rental property and only for those within his responsibility.
4. The contracting parties agree that the rental property is used as a holiday home by various people and therefore can be subject to greater wear and tear. Defects that only insignificantly affect the contractual use of the apartment do not entitle to a rent reduction. The landlord must be given a reasonable period to rectify any defects. Charging of electric cars is expressly prohibited. A violation of this prohibition leads to an immediate termination of the contract.
5. Complaints made only after departure cannot be a reason for rent reduction.
6. Defects/damages that occur during the rental period must be reported to the landlord immediately. The tenant is liable for damages caused by them. Complaints regarding cleaning must be reported immediately, but no later than 6:00 PM on the day the rental begins, so that a follow-up cleaning can be arranged. Later complaints cannot be recognized.
7. House Rules: The tenant is obliged to treat the apartment and its furnishings with care, to keep furnishings in a clean condition, and not to leave open fire unattended. The tenant bears all costs arising from non-compliance with these rules; in serious cases, this can lead to the immediate termination of the rental agreement. Dogs are not allowed in our beds.
8. Additional Persons: The apartment may only be used by the number of persons specified in the contract. If the specified number of persons is exceeded or if pets stay without being registered, the landlord reserves the right to charge an additional fee of EUR 200 per unreported person/week and EUR 60 per pet/week.
9. Departure: upon departure, please close windows and doors! The apartment should be left swept clean, which also includes cleaning and storing dishes, glasses, and kitchen appliances.
§ 5 Severability Clause: Should one or more provisions of the agreement be or become invalid, this shall not affect the remainder of the agreement. In the case of invalid provisions, the respective German statutory regulations apply. Several persons are jointly and severally liable for all obligations arising from this agreement.
The place of jurisdiction is Düsseldorf.