Cancellation policy
Rental Terms
General Rental Conditions
1. Rental Fee, Various Charges, Energy
1.1 In addition to the basic rent, the following costs will be listed in the rental agreement/invoice:
a. Tourist tax. This amounts to €1.35 per night per adult or child in the municipality of Veere (subject to interim changes).
b. Cleaning costs. This includes normal cleaning. If the rental property becomes so dirty during the rental period that additional costs are incurred, these will be deducted from the deposit.
c. Deposit, as mentioned for the property on our website and in the rental agreement. The deposit amount will be transferred 30 days after the end of the rental period, provided the rental property is left in good order. Any damages caused by you to the rental property will also be deducted from the deposit. Damage amounts that cannot be covered by the deposit must be fully compensated by the tenant first, or in the name of the landlord. Any additional cleaning costs will also be deducted from the deposit.
d. Administration fees. An administration fee of €12.50 will be charged per reservation.
1.2 Energy costs, as mentioned for the property on our website and in the rental agreement.
2. Obligations of the Tenants
2.1 The tenant may only use the rental property as a holiday home, may not sublet or make it available to third parties, and only the number of people agreed upon in the rental agreement may stay overnight with the written consent of the landlord. If the tenant violates these agreements, the landlord has the right to immediately cancel the rental agreement (this includes the tenant must leave the rental property immediately while the full rental fee remains payable), unless the rental fee is increased by an amount of €25.00 per additional person per night.
2.2 The tenant should treat the rental property as if it were their own. The tenant is liable for any damages unless they can prove that they are not at fault for the damage.
2.3 The tenant should leave the rental property with inventory, clean and in good condition at the agreed time at the end of the rental period.
2.4 Pets may only be brought with prior written consent from the landlord.
2.5 Disturbances to neighbors and the surrounding area should be avoided.
2.6 To avoid misunderstandings, these regulations apply not only to the tenant but also to family members and guests.
3. Option Right
3.1 Any reservation can be canceled within 8 days from the reservation date. This must first be done by phone and then in writing by registered mail with the rental agreement attached. The costs of the reservation must be paid in any case.
3.2 For cancellations after these 8 days, the cancellation conditions remain unaffected, see section 4.
3.3 This option right does not apply to a reservation made within 8 weeks before the start of the rental period.
4. Cancellation
4.1 The landlord may be forced by special circumstances to cancel or terminate the rental agreement. Cancellation or termination must be in writing. The landlord will do their best to offer the tenant an alternative. If this is not satisfactory to the tenant, then the landlord will refund all amounts paid by the tenant, without further liability of the landlord. In case of cancellation by the landlord within 8 days before the start of the rental period, and the tenant does not accept the alternative offered to them, the landlord must pay the tenant an amount of €115.00.
4.2 The tenant is entitled to cancel or terminate the rental agreement, subject to the following points.
a. Cancellation or termination must be done by phone and by email.
b. For cancellations within 8 days after reservation, the option right will take effect.
c. For cancellations after 8 days and up to three months before the start of the rental period, 15% of the basic rent will be charged. For cancellations between three months and one month before the start of the rental period, 50% of the basic rent will be charged. For cancellations within a period of one month to one week before the start of the rental period, 75% of the basic rent will be charged. For cancellations less than a week before the start of the rental period, the full basic rent will be charged. At any time, administration costs will be charged for a cancellation.
d. The landlord will, upon receipt of the tenant's cancellation, issue a cancellation invoice, taking into account the above regulations. Any money already paid will be settled according to the content of the cancellation invoice. Amounts in favor of the tenant will be transferred to their account.
5. Complaints
Despite all efforts by the landlord and Schoonzicht Holiday, it is possible that the tenant has a legitimate complaint. Any complaints and technical malfunctions must be reported immediately to the building cleaner (key contact). The landlord is obliged to take all steps to prevent further damage. If no satisfactory solution is found for a complaint, the tenant must send a written explanation to the landlord within four weeks after the end of the rental period. Complaints submitted later will not be accepted.
6. Disturbance Due to Construction Work
It may happen that work is being done in the vicinity of your rented property, such as road works or construction activities. The landlord cannot assume any responsibility or liability for any inconvenience caused.