The booking is based on -unless otherwise stated and agreed- the accommodation contract drawn up by the municipality Oy-Mittelberg, which you can view at http://www.oy-mittelberg.de/gastaufnahmevertrag.html, and the temporary rental agreement according to the BGB. Payment Upon receiving the booking confirmation, you have 7 days to transfer the deposit - 20% of the rental fee. In order for your reservation to become effective, you need to pay the deposit in a timely manner. The remaining payment needs to made by transfer no later than 4 weeks before the rental period starts. If you book within 3 months prior to arrival, you're obliged to transfer the full amount when you receive the booking confirmation. Cancellation policy You've booked Villa Hilde. Do you need to cancel your reservation? Your reservation is binding and based on the regulations stated in the temporary rental agreement (BGB). An accommodation contract can be made verbally, by telephone or in writing. We adhere to the general cancellation policy stated in the BGB, which reads as follows: If there's a breach of contract by the lessor Provide the guest with an equivalent alternative accommodation and, if necessary, bear the loss. If the booked accommodation shows any defects, they shall be fixed promptly or compensated by reducing the rental fee. If there's a breach of contract/cancellation by the tenant/guest Pay the agreed rental fee for the entire rental period, minus expenses saved, to the lessor if re-letting to another party wasn't possible. The guideline values for expenses saved are 10% if you've booked an apartment. That means you have to pay 90% of the rental fee.